Support is not just a part of our business, support is our business. Our customers don’t just buy software, they secure the ability to solve a problem at the present, together with assurances that the ability in question will be supported and maintained for them in the future.
Whenever you need help, please consult the online resources below. If you do not find what you are looking for, or need additional assistance, please use our support form to contact us and you will receive prompt assistance from a member of our team.
We offer multiple levels of technical support for all products. The following is a detailed list of the current support packages available. If you have any questions regarding these packages feel free to contact firstname.lastname@example.org.
Standard Support – Free
We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package.
Standard Support includes:
- Unlimited email support covering licensing, installation, and other issues related to our products.
- Free minor version updates downloadable from our website.
To obtain standard support, please fill out the support form.
We provide premium technical support via email and phone. All premium emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.
Premium Support includes:
- Unlimited priority telephone support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the products.
- Unlimited priority email support covering all of these same issues: licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the product.
- Free minor version updates downloadable from our website or via email.
- Access to additional unpublished demo’s available upon request.
- Access to all of the benefits included with standard support.
Premium support contracts are valid for one full year from the purchased date for a single company contact per contract.
In order to receive the best service for premium support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response. If you prefer, you can send us a direct email to our priority support mailbox, or give us a telephone call.